Claire: | Hello, finance department |
Female: | Hello, can I speak to Adrian Hopwood, please? |
Claire: | I’m afraid he’s in a meeting at the moment. Can I help? |
Female: | No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting? |
Claire: | In about an hour. Can you call back later? |
Female: | Okay, I’ll do that. |
Claire: | Or can I take a message? |
Female: | Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back. |
Claire: | Can I take your number, please? |
Female: | Yes, it’s 5556872. |
Claire: | 5556872. Okay, I’ll make sure he gets the message. |
Female: | Thanks very much for your help, bye! |
Claire: | Goodbye! |
Jumat, 27 Agustus 2010
Talking about Message
Telephone Messages
1. Introduction - - - - Hello, this is Ken. OR Hello, My name is Ken Beare (more formal).
2. State the time of day and your reason for calling - - - - - It's ten in the morning. I'm phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that ...
3. Make a request - - - - Could you call (ring, telephone) me back? / Would you mind ... ? /
4. Leave your telephone number - - - - My number is .... / You can reach me at .... / Call me at ...
5. Finish - - - - Thanks a lot, bye. / I'll talk to you later, bye.
Here's an example of message
Telephone: (Ring... Ring... Ring...) Hello, this is Tom. I'm afraid I'm not in at the moment. Please leave a message after the beep..... (beep)
Ken: Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367-8925 until five this afternoon. I'll talk to you later, bye.
As you can see, leaving a message is pretty simple. You only need to make sure that you have stated all the most important information: Your Name, The Time, The Reason for Calling, Your Telephone Number
Short Message Service (SMS) is the text communication service component of phone, web or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices. SMS text messaging is the most widely used data application in the world, with 2.4 billion active users, or 74% of all mobile phone subscribers. The term SMS is used as a synonym for all types of short text messaging, as well as the user activity itself, in many parts of the world.
SMS as used on modern handsets was originated from radio telegraphy in radio memo pagers using standardized phone protocols and later defined as part of the Global System for Mobile Communications (GSM) series of standards in 1985 as a means of sending messages of up to 160 characters, to and from GSM mobile handsets. Since then, support for the service has expanded to include other mobile technologies such as ANSI CDMA networks and Digital AMPS, as well as satellite and landline networks. Most SMS messages are mobile-to-mobile text messages, though the standard supports other types of broadcast messaging as well.